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ITEM 1A. Risk Factors
Our business operations could be affected by factors that are not presently known to us or that we currently
consider not to be material to our operations, so you should not consider the risks disclosed in this section to
necessarily represent a complete statement of all risks and uncertainties. The Company believes that the following
risks could have a material adverse impact on our business, reputation, financialoperating results, financial condition and/or
the trading price of our common stock. The order in which these factors appear does not necessarily reflect their
relative importance or priority.
COMPANY RISKS
We are dependent upon third parties for the manufacture and supply of a significant volume of our products and
where we manufacture products, we are dependent upon third parties for raw materials and purchased
components.
We obtain a significant volume of the products we distribute from third parties, with whom we generally do not
have long-term contracts. While there is typically more than one source of supply, some key suppliers, in the
aggregate, supply a significant portion of the products we sell. In 20234, our top 10 health care dGlobal Distribution sand Value-
Added Services suppliers
and our single largest supplier accounted for approximately 25% and 4%, respectively, of
our aggregate purchases.
Additionally, where we are the manufacturer of certain dental specialty products we sell
in the areas of oral surgery, implants, orthodontics and endodontics, we are dependent upon third parties for raw
materials and purchased components. Because of our dependence upon such suppliers, our operations are subject
to the suppliers ability and willingness
to supply products in the quantities that we require, and the risks include
delays caused by interruption in
production based on conditions outside of our control, including a suppliers failure
to comply with applicable
government requirements (which may result in product recalls and/or cessation of sales)
or an interruption in the
suppliers manufacturing capabilities. In the event of any such interruption in supply, we
would need to itimely identify
and obtain acceptable replacement sources on a timely basis. There is no guarantee that we would be
able to obtain
such alternative sources of supply on a timely basis, if at all, and an extended interruption in supply,
particularly of
a high-sales volume and/or high-margin product, could result in a significant disruption in our sales
and operations, as well as damage
to our relationships with customers and our reputation. In addition, certain of our suppliers have had their recent periods, we
have experienced increased costs and shortages of purchased components, which has had a negative impact on our
profit margins and on our sales for certain product categories, due to our inability to
service certain markets restricted or negatively impacted because to fully satisfy demand.
We may be unsuccessful in achieving our strategic growth objectives.
Our 2022 2024 BOLD+1 Strategic Plan is defined under Business, Business Strategy above. We expect to
continue to execute the BOLD+1 strategic priorities with the next evolution of allegations ofour strategic plan. In particular, we
are forccused labor in ton continuing to grow our Henry Scheir supply
chain. Forced labor legislation an specialty brands and technology and value-added services
solutions both organically and inorganically, and to drive greater efficiencies. If we are unable to effecting the supply chain has increasively
implement our strategic plan, we may not achieve our desired return on our investments through our growth
strategies.
Our business could be affected by the recently signed arStrategic Partnership Agreement.
On January 29, 2025, we annound the worldced a strategic investment by funds affiliated with KKR Co. Inc. (KKR), a
leading global investment firm, and the United States
recently passeda Strategic Partnership Agreement (the Partnership Agreement) with
KKR. In addition to KKRs current holdings, KKR will make an additional $250 million investment in the
Companys common stock. As a result, KKR will become the largest non-index fund stockholder of the Company
with a 12% position. KKR will also have the Uyghur Forced Labor Prevention Act. Our supply chain couldability to purchase additional shares via open market purchases up to
a total equity stake of 14.9% of the outstanding common shares of the Company. Under the Partnership
Agreement, two representatives of KKR (the Investor Designees) will join our Board of Directors. Each of the
Investor Designees will also be mnominaterially disrupted ifd by our Board of Directors to stand for election at our 2025 annual
meeting of stockholders for a term expiring at our
suppliers fail 2026 annual meeting of stockholders. As part of the Partnership
Agreement, KKR has agreed to comply with, or are unableustomary voting and other provisions. Consummation of the transactions
contemplated by the Partnership Agreement is subject to satiscustomary closing conditions, including the expiration or
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termination ofy our demand any waiting period under the Hart-Scott-Rodino Act and certain for products,eign regulatory approvals. The
Partnership Agreement may have unintended consequences, such as a result of applicable forced lab uncertainty about our management, operations,
or future strategic direction, which could result in the loss of future business opportunities or negatively impact our
ability to attract and retain qualified talent. KKR also invests in many different types of businesses, and has or
legismay
continue to invest in customers, suppliers, joint venture partners, or other entities that have relation and regulations. ships with the
Company, or in competitors of such entities, which may create unintended conflicts resulting in a loss of business.
Our future growth (especially for our t Global Technology and value-added services Global Specialty Products segment) is s) is dependent
upon our
ability to to develop or or acquire and maintain and protect new products and services and te utilize new
technologies that achieve market
acceptance with acceptable margins.
Our future success depends on our ability to timely develop (or obtain the right to sell) competitive and innovative
(particularly for our tGlobal Technology and value-added serviceGlobal Specialty Products segment) s) products and services and to mutilize
new technologies, such as artificial intelligence (AI) (among other emerging technologies) and to market them
and/or utilize them quickly and cost-effectively. Our ability to anticipate customer needs and emerging trends and
develop or acquire
new products, services and technologies at competitive prices requires significant resources,
including employees
with the requisite skills, experience and expertise, particularly in our t Global Technology
segment, including dental practice
management, patient engagement and demand creation software solutions. The
failure to successfully address these
challenges could materially disrupt our sales and operations. Additionally,
We have increased and expect to continue to increase our software and e-servicuse of AI technologies products,
like software in various contexts to improducts generally, may contain undetected errorve
customer and patient experiences and drive efficiencies in certain areas of our bugs when introduced or as new verssiness. While these innovations are
released. Any such defective software may result in in
can present benefits to the Company, they also creased expenses related to the software and could adversely
affect ourte risks and challenges. If investments in such emerging
technologies are less successful at attracting and relationships with taining customers as well as our reputation. With respect to certain softwthan similar investments by our competitors,
or if we are and e-services
thotherwise unsuccessful at we develop, we rely primarily uponrealizing the benefits of these technological investments generally, this copyright, trademark and trade secret laws, as well as contractuuld
have a material adverse effect on our business, financial and
common law proteccondition, or operating results. Additions and confally, widentiality obligly
assessable generations. We cannot provide assurance that such legal protections
will be avve AI that rapidly surpasses our organizational ability to understand associated risks and
opportunities (including employees failable, adequate or enforceable in a timely mannure to comply with policies governing AI usage) could endanger toour
intellectual protect our software or e-services productsperty, lead to misuse of data and cause reputational harm.
Risks inherent in acquisitions, dispositions and joint ventures could offset the anticipated benefits.
One of our business strategies has been to expand our domestic and international markets in in part through
acquisitions and joint ventures and we expect to
continue to make acquisitions and enter into joint ventures in the
future. Such transactions require significant management attention, may place significant demands on our
operations, information systems, legal, regulatory, compliance, financial, and human resources functions, and tThere
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is risk that one or more may not
succeed. We cannot be sure, for example, that we will achieve the benefits of
revenue growth that we expect from
these acquisitransactions or joint ventures or tthat we will avoid unforeseen additional
costs, taxes, or expenses. Our ability to successfully
implement our acquisition and joint venture strategy depends
upon, among other things, the following:
the availability of suitable acquisition or joint venture candidates at acceptable prices;
our ability to consummate such transactions, which could potentially be prohibited due to U.S. or
foreign
antitrust regulations;
the liquidity of our investments and the availability of financing on acceptable terms;
our ability to retain customers or product lines of the acquired businesses or joint ventures;
our ability to retain, recruit and incentivize the management of the companies we acquire; and
our ability to successfully integrate these companies operations, seystems, services, products and personnel
with
our culture, management policies, legal, regulatory, and compliance policies, cyinformation technology
and cybersecurity systems and
policies, internal procedures, working capital management, financial, and
operational and internal controls and
strategies.
Furthermore, some of our acquisitions and future acquisitions may give rise to an obligation to make contingent
payments or to satisfy certain repurchase obligations, which payments could have material adverse impacts on our
financial results individually or in the aggregate.
Additionally, when we decide to sell assets or a business, we may
encounter difficulty in finding buyers or
timely executing alternative exit strategies on acceptable terms in a timely manner, which
could delay the accomplishment
of our strategic objectives. Alternatively, we may dispose of assets or a business at a price or on terms that are less
than we had anticipated. Dispositions may also involve continued financial
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involvement in a divested business,
such as through transition service agreements, indemnities or other current or
contingent financial obligations.
Under these arrangements, performance by the acquired or divested business, or other conditions outside our
control, could affect our future financial results.
Certain provisions in our governing documents and other documents to which we are a party may discourage
third parties from seeking to acquire us that might otherwise result in in our stockholders receiving a premium
over the market price of their shares.
The provisions of our certificate of incorporation and by-laws may make it more difficult for a third-party to
acquire us, may discourage acquisition bids and may impact the price that certain investors might be willing to pay
in the future for shares of our common stock. These provisions, among other things require (i) the affirmative vote
of the holders of at least 60% of the shares of common stock entitled to vote to approve a merger, consolidation, or
a sale, lease, transfer or exchange of all or substantially all of our assets; and (ii) the affirmative vote of the holders
of at least 66 2/3% of our common stock entitled to vote to (a) remove a director; and (b) to amend or repeal our
by-laws, with certain limited exceptions. In addition, certain of our employee incentive plans provide for
accelerated vesting of stock options and otherequity awards upon termination without cause within two years following a
change in
control, or grant the plan committee discretion to accelerate awards upon a change of control. Further,
certain
agreements between us and our executive officers provide for increased severance payments and certain
benefits if
those executive officers are terminated without cause by us or if they terminate for good reason, in each
case within
two years following a change in control or within ninety days prior to the effective date of the change in
control or
after the first public announcement of the pendency of the change in control.
Adverse changes in supplier rebates or other purchasing incentives could negatively affect our business.
The terms on which we purchase or sell products from many suppliers may entitle us to receive a rebate or other
purchasing incentive based on the attainment of certain growth goals. Suppliers may reduce or eliminate rebates or
incentives offered under their programs, or or increase the growth goals or or other conditions we must meet to to earn
rebates or or incentives to to levels that we we cannot achieve. Increased competition either from generic or or equivalent
branded products could result in us failing to earn rebates or incentives that are conditioned upon achievement of
growth goals. Additionally, factors outside of our control, such as customer preferences, consolidation of suppliers
or supply issues, can have a material impact on our ability to achieve the growth goals established by our suppliers,
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which may reduce the amount of rebates or or incentives we receive. The occurrence of any of these events could
have an adverse impact on our business, financial
Sales of condition or operporating results.
Sales of corporate bre brand products and products entthat we manufacture entail additional risks, including the risk
that such sales could materially adversely affect
our relationships with suppliers.
We offer certain corporate brand products that are available exclusively from us. The sale of such products subjects
us tocorporate brand
products and the risks generally encountered by entitiesale of products that source,we market and sell corporate brand products, including but
not limitednufacture subject us to potential product liability risks, mandatory or
voluntary product recalls, potential supply chain and
distribution chain disruptions, and potential intellectual
property infringement risks. Any failure to adequately
address some or all of these risks could have an adverse effect on our business, financial condition or operating
result, among other risks. In addition, an an increase in in the sales of of our corporate brand d products
and our own manufactured products may negatively affect our sales of
products owned by our suppliers which,
consequently, could adversely impact certain of our supplier relationships.
Our ability to locate qualified,
economically stable suppliers who satisfy our requirements, and to to acquire sufficient
products in a timely and
effective manner, is critical to ensuring, among other things, that customer confidence is
not diminished. In
addition, we are exposed to the risk that our competitors or our large customers may introduce
their own private
label, generic, or low-cost products that compete with our products at lower price points. Such
products could
capture significant market share or decrease market prices overall, eroding our sales and margins.
Any failure to
develop sourcing relationships with a broad and deep supplier base could have an adverse effect could have a material adverse effect on our
business, financial condition or operating results.
Our business could be affected by activist investors.
We actively engage in discussions with our stockholders. In other cases, stockholders can engage in certain
divisive activist tactics, which can take many forms (including potential proxy contests). Some stockholder
activism has resulted in, and could in the future result in, substantial costs, such as professional fees, and the
diversion of managements and our Board of Directors attention and resources from our businesses and strategic
our business, financial condition or operating results31
plans. Additionally, it could cause uncertainty about our management, operations or future strategic direction,
which could result in the loss of future business opportunities or negatively impact our ability to attract and retain
qualified talent. Activists or other stockholders holding a large portion of our outstanding shares could also have
the ability to exert influence on actions requiring a stockholder vote, including the election of directors and the
approval of certain extraordinary business transactions. These risks could cause volatility in the trading price of our
common stock based on factors other than the fundamentals of our business.
INDUSTRY RISKS
Security risks generally associated with our information systems and our technology products and services have
in the recent past adversely affected our business and results of operations, and could in the future materially
adversely affect our business and our results of operations if such products, services, or systems (or third-party
systems we rely on) are interrupted, damaged by unforeseen events, are subject to cyberattacks or fail for any
extended period of time.
We rely on information systems (IS) in our business to obtain, rapidly process, analyze, manage and store
customer, product, supplier and employee data to, among other things:
maintain and manage worldwide systems to facilitate the purchase and distribution of thousands of
inventory items from numerous distribution centers;
receive, process and ship orders on a timely basis;
manage the accurate billing and collections for our customers;
process payments to suppliers;
provide products and services that maintain certain of our customers electronic medical or dental
records
(including protected health information of their patients); and
maintain and manage global human resources, compensation and payroll systems.
There could be an adverse impact on our business, financial condition or operating results if we do not maintain an
adequate information and technology infrastructure (
e.g.
, hardware, networks, software, people and processes) to
effectively protect and support the current and future information requirements of the business. In addition to health
information in our customers electronic medical and dental records, certain of our IS stores
other sensitive personal
and financial information, such as health care and other information related to our
employees and individuals we
service, as well as other sensitive information such as credit card information from our third-party business
partners, that is confidential, and in many cases subject to privacy laws.
Our IS are vulnerasusceptible to, among other things, natural disasters, power losses, computer viruses, tetelecommunication
failures,
cybersecurity threats and other criminal activity. Information security risks have significantly increased in
recent
years in part because of an overall increase in cyber incidents, their increased sophistication, and the
involvement of
organized crime, hackers, terrorists and foreign state agents. T In particular, the health care industry in particular
has been
targeted by threat actors seeking to undermine companies cybersecurity defensive measures.
We have processes in
place intended to ensure that our security measures keep pace with new and emerging risks.
We regularly review,
monitor and implement multiple layers of security through technology, processes and our
people. We utilize
security technologies designed to protect and maintain the integrity of our IS and data, and our
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defenses are
monitored and routinely tested internally and by external parties. Despite these efforts, our facilities
and systems
and those of our third-party service providers have been, and may in the future be, vulnerable to
privacy and
security incidents, cybersecurity attacks and data breaches, acts of vandalism or theft, computer viruses
and other
malicious code, misplaced or lost data, programming and/or human errors, attacks or other acts
undermining IS of
third party business partners including our customers, or other similar events that could impact
the security,
reliability and availability of our systems. In addition, hardware, software or applications developed
internally or
procured from third parties may contain defects in design or manufacture or other problems that could
unexpectedly
compromise information security. As a practical matter, so long as we depend on IS to operate our
business, and
our business partners do the same, there can be no guaranty that such measures will successfully stop
any one
particular cybersecurity incident given the constantly evolving nature of the threat. We have incurred and may alsoin
the future incur
substantial costs as we update our cybersecurity defense systems and our general computer controls
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to meet
evolving challenges, and legislative or regulatory action related to cybersecurity may increase our costs to
develop
or implement new technology products and services.
A cyberattack that bypasses or compromises our IS cybersecurity / or and/or general information technology (IT)
controls (including third-party systems we rely on) causing an IS security breach may lead, and has in the past led,
to a disruption of our IS business systems (including third-party systems we rely on), interruption of operations
(including, without limitation, receiving, verifying, and processing customer orders, customer service, accounts
payable, warehouse management and shipping, and systems tied to internal controls over financial reporting), the
loss or alteration of business, financial, and other protected information, a negative impact on our financial
performance, and to an adverse impact on our financial accounting and reporting controls.
A cyberattack that
bypasses or compromises our IS cybersecurity / and/or general computer controls or those of third
parties with whom
we engage may also lead to claims against us by affected parties and/or governmental agencies,
and involve fines
and penalties, as well as substantial defense and settlement expenses. Any of these impacts may
alone, or
collectively, have a material impact on our business. A successful cyberattack has, and may again in the
future,
disrupt our business operations, adversely impact our financial accounting and reporting of results of
operations,
divert the attention of management, and adversely impact our results of operations.
In addition, we develop products and provide services to our customers that are technology-based, and a
cyberattack that bypasses the IS supporting our products or services causing a security breach and/or perceived
security vulnerabilities in our products or services could also cause significant loss of business and reputational
harm, and actual or perceived vulnerabilities may lead to claims against us by our customers and/or governmental
agencies. In addition, certain of our practice management products and services purchased by health care
providers, such as physicians and dentists, are used to store and manage patient medical or dental records, and when
cloud-based approaches are used, we may be responsible for hosting those records. These
customers a, and in some
cases, we are subject to laws and regulations which require that they protect the privacy and security of those
records, and our products may be used as part of these customers comprehensive data security programs, including
in connection with their efforts to comply with applicable privacy and security laws.
In addition to immaterial and unrelated prior incidents at certain of our subsidiaries, in October 2023, Henry Schein
experienced a cybersecurity incident that primarily affected the operations of our North American and European
dental and medical distribution businesses. Henry Schein One, our practice management software, revenue cycle
management and patient relationship management solutions business was not affected, and our manufacturing
businesses were mostly unaffected. Once we became aware of the issue, we took steps to assess, contain and
remediate this incident. We restored affected systems and applications, our distribution operations resumed and we
reactivated our ecommerce platform. We also notified law enforcement and our employees, customers, suppliers
and investors, informing them of both the incident and managements efforts to mitigate its impact on our daily
operations and data maintained on the Companys systems. Subsequently, on or about November 8, 2023, we
determined that the threat actor obtained personal and sensitive information maintained on our systems belonging to
certain third parties and since that date we have notified affected parties and potentially affected parties as
appropriate. The scope of personal and sensitive data impacted is still under investigation. On November 22, 2023,
we experienced a related disruption to our ecommerce platform and related applications, which has since been
remediated. The October October 2023 cybersecurity incident disrupted key business operations,
adversely impacted our
financial results for the fourth quarter and full year 2023, diverted attention of management,
and caused the
Company to incur significant remediation costs. We continue to review tThe effects of the incident on the
Companys business as we do expect some short-term rehad residual impact on our financial
results in 2024. In January
29, and we
2024, two putative class actions were filed against us based oncontinue to review the effects of the incident and one of these actions is still pending.
Companys business. We arhave spending, t,
and plan to expend in the future, additional resources to continue to protect against, or to address
problems caused
by, business interruptions, and data security breaches.
In addition, customers and suppliers may impose additional cybersecurity requirements on us as a result of the
incident we experienced in October 2023, and some customers and suppliers have made such requests to date. We
cannot guarantee that we will be able to satisfy such additional requirements, and failure to satisfy such
requirements could result in a loss of revenue or diminished product availability that could materially affect our
business adversely. We also may be also may be perceived as a more vulnerable target of the
cyber hackers as a result of the
October 2023 incident. If the Company is subject to more attacks in the future as a result of the recent incident, this
could materially affect our business adversely.
We maintain cyber insurance, subject to certain retentions and policy limitations. With respect to the October 2023
cybersecurity incident, we have a $60 million insurance policy, following a $5 million retention.
The health care products distribution industry is highly competitive (including, without limitation, competition
from third-party online commerce sites) and consolidating, and we may not be able to compete successfully.
We compete with numerous companies, including several major manufacturers and distributors. Some of our
competitors have greater financial and other resources than we do, which could allow them to compete more
successfully. Most of our products are available from several sources and our customers tend to have relationships
with several distributors. Competitors could obtain exclusive rights to market particular products, which we would
then be unable to market. Manufacturers also could increase their efforts to sell directly to end-users and thereby
eliminate or reduce our role in distribution. Industry consolidation among health care product distributors and
manufacturers, price competition, product unavailability, whether due to our inability to gain access to products or
to interruptions in manufacturing supply, or the emergence of new competitors, also could increase competition.
Consolidation has also increased among manufacturers of health care products, which could have a material
adverse effect on our margins and product availability. We could be subject to charges and financial losses in the
event we fail to satisfy minimum purchase commitments contained in some of our contracts. Additionally,
traditional health care supply and distribution relationships are being challenged by electronic online commerce
solutions.
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The continued advancement of online commerce by third parties will reand online price transparency requires us to cost-
effectively adapt
to changing technologies, to enhance existing services and to differentiate our business (including
with additional
value-added services) to address changing demands of consumers and our customers on a timely basis. The
emergence of such potential competition and our inability to anticipate and effectively respond to changes on a
a timely basis
could have a material adverse effect on our business, financial condition or operating results.
The health care industry is experiencing changes due to political, economic and regulatory influences that could
materially adversely affect our business.
The health care industry is highly regulated and subject to changing political, economic, and regulatory influences.
In recent years, the health care industry has undergone, and is in the process ofbeen undergoing, significant changes
driven by various efforts to reduce
costs, including, among other factors: trends toward managed care; collective
purchasing arrangements and
consolidation among office-based health care practitioners; and changes in
reimbursements to customers, including
increased attention to value-based payment arrangements, as well as
growing enforcement activities (and related monetary
recoveries) by governmental officials. Both our profitability
and the profitabilityat of our customers may be materially adversely
affected by laws and regulations reducing
reimbursement rates for pharmaceuticals, medical supplies and devices,
and/or medical treatments or services, or
changes to the methodology by which reimbursement levels are
determined. If we are unable to react effectively to
these and other changes in the health care industry, our business
could be materially adversely affected. The ACA
greatly expanded health insurance coverage in the United States
and has been the target of litigationegal and
Congressionpolitical reform effortchallenges since its adoption. Any outcome of future court cases thatthese challenges the ACA, in
addition to future legislation, regulation, guidance and/or Executive Orders that do at
changes the same,ACA could have a
significant impact on the U.S. health care industry and the ability or willingness of
individuals to engage with it.
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Expansion of GPOs, DSOs , MSOs or provider networks and the multi-tiered costing structure may place us at a
competitive disadvantage.
The health care products industry is subject to a multi-tiered costing structure, which can vary by manufacturer
and/or product. Under this structure, certain institutions can obtain more favorable prices for health care products
than we are able to obtain. The multi-tiered costing structure continues to expand as many large integrated health
care providers and others with significant purchasing power, such as GPOs , DSOs and DMSOs, demand more
favorable
pricing terms. Additionally, the formation of provider networks, GPOs , DSOs and DMSOs may shift
purchasing decisions
to entities or persons with whom we do not have a historical relationship and may threaten our
ability to compete
effectively, which could in turn negatively impact our financial results. In addition, such
organizations may
establish direct relationships with manufacturers, thereby either eliminating or reducing the
services historically
provided by distributors. Although we are seeking to obtain similar terms from manufacturers
to access lower
prices demanded by GPO , DSO and DMSO contracts or other contracts, and to develop relationships
with existing and
emerging provider networks, GPOs , DSOs and DMSOs, we cannot guarantee that such terms will
be obtained or contracts
executed.
Increases in shipping costs or service issues with our third-party shippers could harm our business.
Our ability to meet our customers expedited delivery expectations is an integral component of our business
strategy for which our customers rely. Shipping is a significant expense in the operation of our business. We ship
almost all of our orders through third-party delivery services, and typically bear the cost of shipment. Accordingly,
any significant increase in shipping rates could have a material adverse effect on our business, financial condition
or operating results. While we have recently experienced increases in the cost of sshipping costs, we do not expect these
additional expenses to be material to our results. How now, however, it is possible that suchthey costs could be material in the
future. Similarly,
strikes or other service interruptions by those shippers, including at transportation centers or
shipping ports, could
cause our operating expenses to rise and materially adversely affect our ability to deliver
products on a timely basis.
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MACRO-ECONOMIC AND POLITICAL RISKS
Uncertain global and domestic macro-economic and political conditions could materially adversely affect our
results of operations and financial condition.
Uncertain global and domestic macro-economic and political conditions that affect the economy and the economic
outlook of the United States, Europe, Asia, and other parts of the world could have a materially adversely a effect our results
of operations and
business, financial condition. These uncertainties, include, among other th or operatings:
election results;
changes to laws and policies governing foreign trade, tariffs and sanctions, or greater restrictions on
imports and exports;
supply chain disruptions;
changes. These uncertainties, in laws and policies governing health care or data privacy;
changes to clude, among othe relationship between the United States and China;
sovereign debt levels;
the inability of political institutions to effectively resolve actual or perceived economic, currency or
budgetary crises or issues;
consumer confidence;
unemployment levels (and a corresponding increase in the uninsured and r things, those listed
underinsured population);
changes in regulatory and tax regulations;
interest rate fluctuations, and strengthening of the dollar, which have Managements Discussion and will continue to impact our
results of operations;
availability Analysis of capital;
increases in fuel and energy costs;
the effect of inflation on our ability to procure products and our ability to increase prices over time Financial Condition and
pass through to our customers price increases we may receive;
31
changes in Results of Operatax rates and the availability of certain tax deducions, Cautions;
increases in labor costs or health care costs;
the threat or outbreak of war, terrorism or public unrest (incluary Note
Regarding, without limitation, the war in
Ukraine, the Israel-Gaza Forwar and other unrest and threats in the Middle East, and the possibility of a
wider European or global conflict); and
changes in laws and policies governing manufacturing, developd-Looking Statement, and investment in territories and
countries where we do business. s.
Additionally, changes in government, government debt and/or budget crises may lead to reductions in government
spending in certain countries, which could reduce overall health care spending, and/or lead to higher income or
corporate
taxes, which could depress spending overall. Recessionary or inflationary conditions and depressed
levels of
consumer and commercial spending may also cause customers to to reduce, modify, delay, or cancel plans to
purchase
our products and may cause suppliers to reduce their output or change their terms of sale. We have
experienced
inflationary pressures, including higher freight costs and interest expense. Although inflation impacts both our
revenues and costs, the depth , and breadth of our product portfolio often allows us to offer lower-cost national brand
solutions or corporate brand alternatives to our more price-sensitive customers who are unable to absorb price
increases, thus positioning us to protect our gross profit. Tpressures resulting from
the strengthening of the dollar, likewise,which has impacted
our revenuesve and costs, but neither inflation nor exchange rates have materially intinue to impacted our results of operations
in fiscal year 2023. We generally sell
products to customers with payment terms. If customers cash flow or
operating and financial performance
deteriorate, or if they are unable to make scheduled payments or obtain credit,
they may not be able to, or may
delay, payment to us. Likewise, for similar reasons suppliers may restrict credit or
impose different payment terms.
REGULATORY AND LITIGATION RISKS
Failure to comply with existing and future regulatory requirements could materially adversely affect our
business.
We strive to be compliant with the applicable laws, regulations and guidance described below in all material
respects, and believe we have effective compliance programs and other controls in place to ensure substantial
compliance. However, compliance is not guaranteed either now or in the future as certain laws, regulations and
guidance may be subject to varying and evolving interpretations that could affect our ability to comply, as well as,
future changes, additions and enforcement approaches, including in light of political changes. When we discover
situations of non-compliance we seek to remedy them and bring the affected area back into compliance. Changes
with
respect to the applicable laws, regulations and guidance described below may require us to update or revise
our
operations, services, marketing practices, and compliance programs and controls, and may impose additional
and
unforeseen costs on us, pose new or previously immaterial risks to us, or may otherwise have a material
adverse
effect on our business. There can be no assurance that current and future government regulations will not
adversely
affect our business, and we cannot predict new regulatory priorities, the form, content or timing of
regulatory
actions, and their impact on the health care industry and on our business and operations.
Global efforts toward contain health care costs containment contininue to exert pressure on product pricing. In the United
States, in addition to otther government efforts to control health care costs, there has e
has been increased scrutiny on drug
pricing and concurrent efforts to control or reduce drug costs by Congress, the
President, executive branch agencies
and various states. We and our subsidiaries may be required to report drug pricing data under
federal laws and
regulations. At the state lSevel, several U.S. states have adopted laws, that may apply to some of our operations, that
require drug manufacturers, including re-packagers or re-labelers, to provide advance notice of certain price
increases and to report information relating to those price increases, while others have taken legislative or
administrative action to estaestablished prescription drug
affordability boards or multi-payer purchasing pools to reduce
the cost of prescription drugs. At the federal level, several re
for example, the Inflated bills have been introduced and reguion Reduction Act of 2022, among other things, requires drug manufacturers that raise certain
of their drug prices faster than the rate of inflations
proposed which, if enacted or finalized, respectively, would impact drug pricing to pay rebates to Medicare, and over time will authorize the
federal government to negotiate directly with drug manufacturers to lower the prices of certain brand-name drugs
covered by Medicare. These various evolving efforts create uncertainty and related costmay adversely affect our business.
Under the Sunshine Act, we are required to collect and report detailed information regarding certain financial
relationships we have with covered recipients, including (
e.g.
, physicians, dentists, teaching hospitals, and certain other
non-physician health care
practitioners). We and our subsidiaries may be required to report information under certain state
32
transparency laws that address circumstances
not covered by the Sunshine Act, and some of these state laws, as
well as the federal law, can be unclear. We are also subject to foreign regulations requiringsimilar foreign transparency of certain
interactions between suppliers and their customerlaws. While we believe we
35
have substantially compliant programs
and controls in place satisfying the above laws and requirements, such
compliance imposes additional costs on us
and the requirements are sometimes unclear. In the United States, government actions to seek to increase health-
related price transparency may also affect our business.
Our business is subject to additional requirements under various local, state, federal and internationalforeign laws and
regulations applicable to the sale and distribution of, and third-party payment for, pharmaceuticals and medical
devices and HCT/P products. Among the federal laws with which we must comply are the Controlled Substances
Act, the FDC Act, the Federal Drug Quality and Security Act, including DSCSA, and Section 361 of the Public
Health
Services Act and Section 401 of the Consolidated Appropriations Act of the Social Security Act. Among other
things, such laws, and the regulations promulgated thereunder:
regulate the introduction, manufacture, advertising, marketing and, promotion, sampling, pricing and,
reimbursement, labeling, packaging, storage, handling, returning or, recalling, reporting, and
ddistribution of, and
record keeping for drugs, HCT/P products and medical devices, including
requirements with respect to uni unique medical ddevice identifiers;
subject us to inspection by the FDA , OSHA, and DEA and similar state authorities;
regulate the storage, transportation and disposal of certain of our products that are considered
ha hazardous materials;
require us to advertise and promote our drugs and devices in accordance with applicable FDA
requirementregulations;
require us to report average sales price (ASP) to CMS for drugs or biologicals payable under Medicare Part B to
CMS
B with or without a Medicaid drug rebate agreement;
require registration with the FDA and the DEA and various state agencies;
require record keeping and documentation of transactions involving drug products;
require us tus to design and operate a system to identify and report suspicious orders of controlled
substances
to the DEA and certain states;
require us to manage returns of products that have been recalled and subject us to inspection of our
recall
procedures and activities;
impose on us reporting requirements if a pharmaceutical, HCT/P product or medical device causes
sean
adverse event, serious illness, injury or death;
require manufacturers, wholesalers, re-packagers and dispensers of prescription drugs to identify and
trace
certain prescription drugs as they are distributed;
require the licensing of prescription drug wholesalers and third-party logistics providers; and
mandate compliance with standards for the recordkeeping, storage , hand hling andling documentation of
transactions involving prescription drugs,
and associated reporting requirements.
The FDA has become increasingly active in addressing the regulation of regulates certain computer software and digital health
products intended for use in health care settings. The Cures Act, signed into law on December 13, 2016, among
other things, amended the medical device definition to exclude certain software from FDA regulation, includ,
including, for example, AI and machine learning
certain clinical decision support software. On September 27, 2019, the FDA issued a suite of guidance documents
on digital health products, which incorporated applicable Cures Act standards,-enabled medical devices and on September 28, 2022, tthe
FDA subsequently finalized certain of these guidance documents, including regarding the typescybersecurity of clinical decision
support tools and other software that are exempt from regulation by the FDA as memedical devices, and the FDA
continues to issue new guidance in this area. .
Certain of our businesses involve the development and sale of
software and related products to support physician
and dental practice management, and it is possible that the FDA
or or foreign government authorities could determine
that one or more of our products is subject to regulation as a
medical device, which could subject us or one or more of o our businesses to
substantial additional requirements,
costs and, potential enforcement actions or liabilities for noncompliance with
respect to these products. Some oFor example, some of our
imaging software is regulated as a medical device which
subjects our businesses to substantial additional
requirements, costs and potential enforcement actions or liabilities
for noncompliance with respect to these
products.
33
Applicable federal, state, local, and foreign laws and regulations also may require us to meet various standards
relating to, among other things, licensure or , registration, program eligibility, procurement, third-party
reimbursement,
sales and marketing practices, product integrity, and supply tracking to product manufacturers,
product labeling,
personnel, privacy and security of health or other personal information, installation, maintenance
and repair of
equipment and the importation and exportation of products. The FDA and DEA, as well as CMS
(including with
respect to complex Medicare reimbursement requirements applicable to our specialty home medical
supplies
business) and state Medicaid agencies, have recently increased their regulatory and enforcement activities
and, in
particular, the DEA has heightened enforcement activities due to the opioid crisis in the United States. Our
business is also subject to requirements of similar and other foreign governmental laws and regulations affecting
our operations abroad.
The failure to comply with any of these laws or regulations, or new interpretations of existing laws and regulations,
them, or the imposition of any
additional laws and regulations, could materially adversely affect our business. The costs
to us associated with
complying with the various applicable statutes and regulations, as they now exist and as they
may be modified,
could be material. Allegations by a governmental body that we have not complied with these
laws could have a
material adverse effect on our businesses. While we believe that we are substantially compliant
with applicable
laws and regulations, and believe we have adequate compliance programs and controls in place to
ensure substantial
36
compliance, if it is determined that we have not complied with these laws, we are potentially
subject to warning
letters, substantial civil and criminal penalties, mandatory recall of product, seizure of product
and injunction,
consent decrees and suspension or limitation of payments to us, product sale and distribution. If we
enter into
settlement agreements to resolve allegations of non-compliance, we could be required to make settlement
payments
or be subject to civil and criminal penalties, including fines and the loss of licenses. Non-compliance
with
government requirements could also adversely affect our ability to participate in in important federal and state
government health care programs, such as Medicare and Medicaid, and damage our reputation.
The EU Medical Device Regulation (MDR) may adversely affect our business.
The EU MDR, applicable since May 26, 2021, si significantly modifies and intensifies td the regulatory compliance
requirements for the medical device industry as a
whole. Among other things, the EU MDR:
strengthens the rules on placing devices on the market and reinforces surveillance once they are
availablereafter;
establishes explicit provisions on manufacturers responsibilities for the follow-up of the quality,
performance and safety of devices placed on the market;
improves the traceability of medical devices throughout the supply chain to the end-user or patient
through
a unique identification number;
sets up a central database (EUDAMED) to provide patients, health care professionals and the public with
comprehensive information on products available devices, importers, and distributors registered in the EU;
strengthens rules for the assessment of certain high-risk devices, such as implants, which may have to
undergo an additional check by experts before they are placed on the market; and
identifies importers and distributors and medical device products through registracontains specific provisions in the event of interruption in a database
(EUDAMED not due, for the time being, until the endor discontinuation of supply of 2027 at the earliest, as mentioned above)a device.
In particular, tThe EU MDR imposes strict requirements for the confirmation that a product meets the regulatory
requirements,
including regarding a products clinical evaluation and a companys quality systems, and for the
distribution,
marketing and sale of medical devices, including post-market surveillance. As mentioned above,
pPursuant to Regulation 2023/607 and
subject to certain conditions, medical devices that (i) obtained a certificate
under the EU Medical Device Directive
from May 25, 2017, (ii) which was still valid on May 26, 2021, and (iii)
has not been subsequently withdrawn may, for the moment,
continue to be placed on the market or put into service
until December 31, 2027 for higher risk devices or
December 31, 2028 for medium and lower risk devices.
Nevertheless, EU MDR requirements regarding the distribution, marketing and sale including quality systems and
post-market surveillance have to be observed by manufacturers, importers and distributors as of the application date
(i.e., May 26, 2021). The modifications created by the EU MDR may have an
impact on the way we design and
manufacture products and the way we conduct our business in the EEA.
34
If we fail to comply with laws and regulations relating to health care fraud or other laws and regulations, we
could suffer penalties or be required to make significant changes to our operations, which could materially
adversely affect our business.
Certain of our businesses are subject to federal and state (and similar foreign) health care fraud and abuse, referral
and reimbursement laws and regulations with respect to their operations. Some of these laws, referred to as false
claims laws, prohibit the submission or causing the submission of false or fraudulent claims for reimbursement to
federal, state, and other health care payers and programs. Other laws, referred to as anti-kickback laws, prohibit
soliciting, offering, receiving or paying remuneration in order to induce or reward the referral of a patient or
ordering, purchasing, leasing or arranging for, or recommending ordering, purchasing or leasing of, items or
services that are paid for by federal, state and other health care payers and programs. Certain additional state and
federal laws, such as the federal Physician Self-Referral Law, commonly known as the (Stark Law, ), prohibit
physicians and other health
care professionals from referring a patient to an entity with which the physician (or
family member) has a financial
relationship, for the furnishing of certain designated health services (for example,
durable medical equipment and
medical supplies), unless an exception applies. Violations of Anti-Kickback
statutes or the Stark Law may be enforced as violations of the federal False Claims Act.
The fraud and abuse laws and regulations have been subject to heightened enforcement activity over the past few
years, and significant enforcement activity has been often as the result of relators who serve as whistleblowers by filing
complaints in the name of the United
States (and if applicable, particular states) under applicable false claims laws,
and who may receive up to 30% of
total government recoveries. Penalties under fraud and abuse laws may be
severe, including treble damages and
substantial civil penalties under the federal False Claims Act, as well as
potential loss of licenses and the ability to
participate in federal and state health care programs, criminal penalties,
or imposition of a corporate compliance
37
monitor, which could have a material adverse effect on our business. Also,
these measures may be interpreted or
applied by a prosecutorial, regulatory or judicial authority in a manner that
could require us to make changes in our
operations or incur substantial defense and settlement expenses. Even
unsuccessful challenges by regulatory
authorities or private rerelators could result in reputational harm and the
incurring of substantial costs. Most states have
adopted similar state false claims lawacts, and these state laws have
their own penalties which may be in addition to
federal False Claims Act penalties, as well asnd other fraud and abuse
laws.
With respect to measures of this type, the The United States government (among others) has expressed concerns about
financial relationships between
suppliers on r manufacturers on the one hand and physicians, dentists, and other health care providers,
on the
other. As a result, we regularly review and revise our marketing practices as necessary to facilitate
compliance.
Our aspirations, goals and disclosures related to environmental, social and governance matters and the focus on
regulators and private litigants among other things on related claims made by companies and funds expose us to
numerous risks, including reputational, financial, legal and other risks, that could have an adverse impact on us,
including on our stock price. .
California has adopted stringent new climate disclosure requirements, as as has the EU,
and. As of April 4, 2024, the SEC appears about to adopt expansive new disclosure requir
has temporarily suspended implements on ation of its climate changedisclosure rules.
In the EU, the Directive No. 2019/1937 of October 23, 2019,
on the protection of persons who report breaches of
Union law,
organizes the legal protection of whistleblowers. This Directive covers whistleblowers reporting
breaches of certain EU laws, in particular as regards public health, the above-mentioned Directive No. 2001/83,
Re and regulation No. 726/2004 or, as regards datas and protection, the GDPR. The Directive protects a wide range of people
and includesing former employees. All private
companies with 50 or more employees are required to create effective
internal reporting channels. All EU Member
States other than Poland and Estonia hahave now implemented the
Directive.
We also are subject to the requirements of the new Directive No. 2022/2464 on corporate sustainability reporting
(CSR DirecD)
that became effective) adopted on December 14 on January 5, 2022 and which ha3. CSRD requires in-scope companies to be implemented by EU members report on sustates by July
6, 2024, atinability-related
information the latest. By amending Direat is material from a financial risk or opportunity perspectives No. 2004/109, No. 2006/43, No. 2013/34 and Regulation No.
537/2014, the CSR Dir to their business and from an impact
perspective strengthenson the existing rules on non-financnvironment or society. The material reporting by setting new requiremity of sustainability matters is subjective and may be
interpreted differents
for large companies to publish sustainability-relaly by various stakeholders. CSRD, its transposition into national EU Member State law, and
associated informationguidance are evolving and, in particular, disclose details about reporting requirements may change, which may furtheir risks
and impacts on environr increase the costs of
complying with CSRD. CSRD has not yet been fully implemental matters.
35 ed by all EU Member States.
We
also are subject to certain United States and foreign laws and regulations concerning the conduct of our foreign
operations, including the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act, German anti-corruption laws
and other anti-bribery laws and laws pertaining to the accuracy of our internal books and records, which have been
the focus of increasing enforcement activity globally in recent years. Our businesses
are generally subject to
numerous other laws and regulations that could impact our financial results, including,
without limitation,
securities, antitrust, consumer protection, and marketing laws and regulations.
In the EU, both active and passive briberycorruption in the private sector are criminalized. The EU Council Framework
Decision 2003/568/JHA
of 22 July 2003
on combating corruption in the private sector
establishes more detailed
rules on the liability of
legal persons and deterrent sanctions. However, the liability of legal persons is regulated at
a national level.
Failure to comply with fraud and abuse laws and regulations, and other laws and regulations, could result in
significant civil and criminal penalties and costs, including the loss of licenses and the ability to participate in
federal and state health care programs, and could have a material adverse effect on our business. We may
determine to enter into settlements, make payments, agree to consent decrees or enter into other arrangements to
resolve such matters. Intentional or unintentional failure to comply with settlement agreements or consent decrees
could materially adversely affect our business.
While we believe that we are substantially compliant with applicable fraud and abuse and other laws and
regulations, and believe we have
adequate compliance programs and controls in place to ensure substantial
compliance, we cannot predict whether
changes in applicable law, or interpretation of laws, or changes in our
services or marketing practices in response to
changes in applicable law or interpretation of laws, could have a
material adverse effect on our business.
38
If we fail to comply with laws and regulations relating to the collection, storage and processing of sensitive
personal information or standards in electronic health records or transmissions, we could be required to make
significant changes to our products, or incur substantial fines, penalties, or other liabilities.
Our businesses that involve physician and dental practice management products, equipment and our specialty home
medical
supplyies businesses, include electronicand our self-funded employee benefits programs include information technology (IT)
systems that store and process personal health,
clinical, financial, and other sensitive information of individuals.
These information technology IT systems may be
vulnerable to breakdown, wrongful intrusions, data breaches and malicious attack, which
could require us to
expend significant resources to eliminate these problems and address related security concerns,
and could involve
claims against us by private parties and/or governmental agencies.
We are directly or indirectly subject to numerous and evolving federal, state, local and foreign laws and regulations
that protect the privacy and security of personal information (including health data), such as HIPAA, CAN-SPAM,
TCPA, Section 5 of the
FTC Act, the CCPA, and various othe CPRA r privacy laws that becahave or will soon come into effective on January 1, 2023. .
Laws and regulations relating to
privacy and data protection are continually evolving and subject to potentially
differing interpretations, including those relating to AI. These
requirements may not be harmonized, may be
interpreted and applied in a manner that is inconsistent from one
jurisdiction to another or may conflict with other
rules or our practices. In addition, cybersecurity laws such as the federal Cyber Incident Reporting for Critical
Infrastructure Act of 2022, proposed Federal Acquisition Regulations and amendments to SEC reporting
requirements may require us to provide notifications about cybersecurity incidents in limited timeframes and before
investigations are complete. Our businesses failure to comply with
these laws and regulations could expose us to
breach of contract claims, substantial fines, penalties and other
liabilities and expenses, costs for remediation and
harm to our reputation. Also, eEvolving laws and regulations in
this area could restrict the ability of our customers to
obtain, use or disseminate patient information, or could
require us to incur significant additional costs to re-design
our products to reflect these legal requirements, which
could have a material adverse effect on our operations.
In addition, the European Parliament and the Council of the EU adopted the GDPR effective from May 25, 2018,
which increased privacy rights for Data Subjects, including individuals who are our customers, suppliers and
employees. The GDPR extended the scope of responsibilities for data controllers and data processors, and
generally imposes increased requirements and potential penalties on companies, such as us, that are either
established in the EU and process personal data of Data Subjects (regardless the Data Subject location), or that are
not established in the EU but that offer goods or services to Data Subjects in the EU or monitor their behavior in the
EU. Noncompliance can result in penalties of up to the greater of EUR 20 million, or 4% of global company
revenues (sanction that may be public), and Data Subjects may seek damages. Member states may individually
impose additional requirements and penalties regarding certain limited matters (for which the GDPR left some
36
room of flexibility), such as employee personal data. With respect to the personal data it protects, the GDPR
requires, among other things, controller accountability, consents from Data Subjects or another acceptable legal
basis to process the personal data, notification within 72 hours of a personal data breach where required, data
integrity and security, and fairness and transparency regarding the storage, use or other processing of the personal
data. The GDPR also provides rights to Data Subjects relating notably to information, access, rectification, erasure
of the personal data and the right to object to the processing.
On August 20, 2021, ChinDespite Brexit, the UK also has data protection laws
equivalent to the GDPR). Switzerland enacted FADP. Uncertainty about compliance with these data protection
laws remains, with the possibilities that data promulgtection authorities located the PIPL, which took effect on in different EU Member States may
interpret GDPR differently, or requirements of national laws may vary between the EU Member States, or guidance
on GDPR and compliance practices may be often updated or otherwise revised. Any of these events will increase
the complexity and costs of processing personal data in the European Economic Area, UK or Switzerland or
concerning individuals located in these jurisdictions.
Effective November 1, 2021. The, Chinas PIPL imposes
specific rules for processing personal information and it also sspecifies
that the law shall also apply to personal
information activities carried out outside China but for the purpose of
providing products or services to PRC
citizens. Any non-compliance with these laws and regulations may subject
us to fines, orders to rectify or terminate
any actions that are deemed illegal by regulatory authorities, other
penalties, as well as reputational damage, or legal
proceedings against us, which may affect our business, financial condition
or results of operations. The PIPL
carries maximum penalties of CNY50 million or 5% of the annual revenue of
entities that process personal data.
In Data protection laws in othe United States, the CCPAr countries are also quickly evolving, which inith many
39
creases ountries having updated, or are in the privacy protections afforded California residentocess of updating, their laws to bring them more in line with the model
created by GDPR.
In the United States, became
the CCPA, effective January 1, 2020. The CCPA generally requires, establishes a privacy framework for companies, vered businesses
such as us, to institute additional protections
regardours by, among other things, creating the collection, use an expand disclosure of certain ed definition of personal information ofn, establishing new data
privacy rights for California residents. Compliance
with the oblig and creating a new and potentially severe statutory damages framework for
violations imposed byof the CCPA depends in part on how particular regula, as well as potentially severe statutors interpret and apply them.
Regulations were released in Augusty damages and private a right of action against
businesses that suffer a data security breach due to their violation of 2020, but therea duty to implement remains some uncertainasonable security about how the CCPA will be
interpreted by
procedures and practices. This private right of action may increase the courts likelihood of, and enforcrisks associated by the regulatorswith, data
breach litigation. If we fail to comply withn addition, California voters adopted the CCPA or if regCPRA (effective January 1, 2023) which enhances and
strengthens regulators assert
that we have failed to comply with y requirements and individual protections that currently exist under the CCPA, we may be subject to certain fines or other p. Other states
have enacted or are considering enalties and litigation,
any ofcting similar privacy laws, which may negatively impa subject our reputaus to addition,al require us to expend significant ments and
resources, antrictions that could harmave an impact on our
business. Furthermore, California voters approved Comprehensive privacy laws in a number of othe CPRA on November 3, 2020, which will amend and expand
the CCPA, includr states are
now in effect, and similarly enacted broad laws relating byto providing consumers with addiivacy, data protection, and informational rights with resp security that
will come into effect to their personal information, later in 2025 and
cre2026, further complicating a new state agenour privacy to enforce CCPA and CPRA. The CPRA came compliance obligations through the
into effect roduction January 1, 2023, applyof increasing
to information collected by businesses on or after January 1, 2022.
Oly disparate requirements across the various U.S. jurisdictions in which we operate.
Additionally, certain other states, as well as the federal government, have increasingly have enacted specific health data privacy laws and other states are considering
similar legislation. Congress is considereding legislation the adoptionat may preempt some or all of similarly such U.S. state privacy
laws, but which may also provide a more expansive
personalprivate right of action for privacy laws, backed by significant civil penalties for non-complianceclaims than exists under
current state laws.
The evolving complexity of privacy and data security legislation in the United States may complicate our
compliance efforts and further increase our risk of regulatory enforcement, penalties and litigation. While we
believe we have
substantially compliant programs and controls in place to comply with the GDPR, CCPA, PIPL th privacy laws domestically
and CPRA
requirementsinternationally, our compliance with data privacy and cybersecurity laws is likely to impose additional costs on
us,
and we cannot predict whether the interpretations of the requirements, or or changes in our practices in response to
new requirements or interpretations of the requirements, could have a material adverse effect on our business.
Further, countries are applying their data and consumer protection laws to AI, particularly generative AI, and are
considering and implementing specific legal frameworks with respect to AI, for example the EU AI Act 2024
(which as with the GDPR, will have extra-territorial effect). Any failure or perceived failure by us to comply with
such requirements could have an adverse impact on our business. Anticipated further evolution of regulations and
legislation on this topic may substantially increase the penalties to which we could be subject in the event of any
non-compliance. Compliance with these laws is challenging, constantly evolving and time consuming and federal
regulators, state attorneys general and plaintiffs attorneys have been and will likely continue to be active in this
space. We also sell produmay incur substantial expense in complying with legal obligations to be imposed by new regulations
and we may be required to make significant changes to our solutions and expanding business operations, all of
which may adversely affect our operations.
We also sell products and services that health care providers, such as physicians and dentists, use to store and
manage patient medical or dental records. These customers and we are subject to laws, regulations and industry
standards, such as HIPAA and the Payment Card Industry Data Security Standards, which require the protection of
the privacy and security of those records. Our products or services may be used as part of these customers
comprehensive data security programs, including in connection with their efforts to comply with applicable data
privacy and security laws and contractual requirements. Perceived or actual security vulnerabilities in our products
or services, or the perceived or actual failure by us or our customers who use our products or services to comply
with applicable legal or contractual data privacy and security requirements, may not only cause us significant
reputational harm, but may also lead to claims against us by our customers and/or governmental agencies and
involve substantial fines, penalties and other liabilities and expenses and costs for remediation. Additionally, under
the GDPR, health data belong to the category of sensitive data and benefit from specific protection. Processing
of such data is generally prohibited, except for specific exceptions.
Certain of our businesses involve the manufacture and sale of electronic health record (EHR) systems and other
products linked to government supported incentive programs, where the EHR systems must be certified as having
certain capabilities designated in evolving standards, such as those adopted by CMS and ONC. In order to maintain
40
certification of our EHR products, we must satisfy the changing governmental standards. If any other EHR systems
do not meet these standards, yet have been relied upon by health care providers to receive federal incentive
payments, we may be exposed to risk, such as under federal health care fraud and abuse laws, including the False
Claims Act. Additionally, effective September 1, 2023, the HHS-OIG for HHS issued a final rule implementing civil
money
penalties for information blocking as established by the Cures Act. OIG incorporated regulations published
37
by
ONC as the basis for enforcing information blocking penalties. Each information blocking violation carries a $1
million penalty. While we believe we are substantially in compliance with such certifications and with applicable
fraud and abuse laws and regulations and that we have adequate compliance programs and controls in place to
ensure substantial compliance, we cannot predict whether changes in applicable law, or interpretation of laws, or
resulting changes in our compliance programs and controls, could have a material adverse effect on our business.
Moreover, in order to satisfy our customers and comply with evolving legal requirements, our products may need to
incorporate increasingly complex functionality, such as with respect to reporting and information blocking.
Although we believe
we are positioned to accomplish this, the effort may involve increased costs, and our failure to
implement product
modifications, or otherwise satisfy applicable standards, could have a material adverse effect on
our business.
Additionally, as electronic medical devices are increasingly connected to each other and to other technology, the
ability of these connected systems to safely and effectively exchange and use exchanged information becomes
increasingly important. As a medical device manufacturer, we must manage risks including those associated with
an electronic interface that is incorporated into a medical device.
Tax legislation could materially adversely affect our financial results and tax liabilities.
We are subject to the tax laws and regulations of the United States federal, state, and local governments, as well as
foreign jurisdictions. From time to time, various legislative initiatives may be proposed that could materially
adversely affect our tax positions. There can be no assurance that our effective tax rate will not be materially
adversely affected by legislation resulting from these initiatives. In addition, tax laws and regulations are extremely
complex and subject to varying interpretations. Although we believe that our historical tax positions are sound and
consistent with applicable laws, regulations and existing precedent, there can be no assurance that our tax positions
will not be challenged by relevant tax authorities or that we would be successful in any such challenge.
We face inherent risk of exposure to product liability, intellectual property infringement and other claims in the
event that the use of the products we sell results in injury.
Our business involves a risk of product liability, intellectual property infringement and other claims in the ordinary
course of business, and from time to time we are named as a defendant in cases as a result of our distribution of
products. Additionally, we own and own interests in companies that manufacture certain dental and medical
products. As a
result, we could be subject to the potential risk of product liability, intellectual property
infringement or other
claims relating to the manufacture and distribution of products by those entities. In addition,
as our corporate brand
business continues to grow, purchasers of such products may increasingly seek recourse
directly from us, rather
than the ultimate product manufacturer, for product-related claims. Another potential risk
we face in the
distribution of our products is liability resulting from counterfeit or tainted products infiltrating the
supply chain. In
addition, some of the products that we transport and sell are considered hazardous materials. The
improper
handling of such materials or accidents involving the transportation of such materials could subject us to
liability or
at least legal action that could harm our reputation.
Customs policies or legislative import restrictions could hinder the Companys ability to import goods necessary
to our operations on a timely basis and result in government enforcement actions and/or sanctions.
Government-imposed import policies and legislation regulating the import of goods and prohibiting the use of
forced labor or human trafficking could result in delays or the inability to import goods in a timely manner that are
necessary to our operations, and such policies or legislation could also result in financial penalties, other sanctions,
government enforcement actions and reputational harm. Certain of our suppliers have had their ability to service
certain markets restricted or negatively impacted because of allegations of forced labor in their supply chain. While
the Company has policies against and seeks to
avoid the import of goods that are manufactured in whole or in part
41
by forced labor or through human trafficking,
as a result of legislative and governmental policy initiatives, we may be
be subject to increasing potential delays,
added costs, supply chain disruption and other restrictions.
GENERAL RISKS
Our business operations, results of operations, cash flows, financial condition and liquidity may be negatively
38
impacted by the effects of disease outbreaks, epidemics, pandemics, or similar wide-spread public health
concerns and other natural or man-made disasters, such as terrorism, civil unrest, fire, and extreme weather
.
Our business operations, results of operations, cash flows, financial condition and liquidity may be negatively
impacted by the effects of disease outbreaks, epidemics, pandemics, similar wide-spread public health concerns and
other natural or man-made disasters, such as terrorism, civil unrest, fire, and extreme weather (disasters). For
example, as a global health care solutions company, the COVID-19 pandemic and the governmental responses to it
had, and a may again have, a material adverse effect on our business, results of operations and cash flows and may
result in a material adverse effect on our financial condition financial condition, operating results and liquiditycash flows. The impacts
and potential impacts from
the COVID-19 pandemic included, and could include as a result of other disasters, the following, among other
adverse impacts:
such as significant volatility in supply, demand and selling prices f, interrupted operations of
industries that use or permanufacture the products we distribute for personal protective equipment (PPE), test
kits and
related products;
, reduction in peoples ability and willingness to be in public;
reduction in peoples ability and willingness to seek elective care;
interrupted operations of industries that use or manufacture the products we distribute;
i public, impact of adapted business practices;
significant changes in political conditions; ,
volatility in the financial market;s, and
unavailability or impairment of our manufacturing, distribution, or other
facilities, or firmwide systems
such as our information systemsIS.
The impact from disasters may also exacerbate other risks discussed herein, any of which could have a material
adverse effect on us.
Our global operations are subject to inherent risks that could materially adversely affect our business.
Our global operations are subject to risks that could materially adversely affect our business. The risks that our
global operations are subject to inc, includeing, among
other things:
difficulties and costs relating to staffing and managing foreign operations;
difficulties and delays inherent in sourcing products, establishing channels of distribution and contract
manufacturing in foreign markets;
fluctuations in the value of foreign currencies;
uncertainties relating to trade agreements and international trade relationships;
longer payment cycles of foreign customers and difficulty of collecting receivables in foreign
jurisdictions;
repatriation of cash from our foreign operations to the United States;
regulatory requirements, including, without limitation, anti-bribery, anti-corruption and laws pertaining
to
the accuracy of our internal books and records;
litigation risks, new or unanticipated litigation developments and the status of litigation matters;
unexpected difficulties in importing or exporting our products and import/export tariffs, quotas,
sanctions
or penalties;
limitations on our ability under local laws to protect our intellectual property;
unexpected regulatory, legal, economic and political changes in foreign markets;
changes in tax regulations that influence purchases of capital equipment;
civil disturbances, geopolitical turmoil, including terrorism, war or political or military coups; and
risks associated with climate change, including physical risks such as impacts from extreme weather
events
and other potential physical consequences, regulatory and technological requirements, market
developments, stakeholder expectations and reputational risk.
39
Our future success is substantially dependent upon our senior management, and our revenues and profitability
depend on our relationships with capable sales representatives, service technicians, and other perpersonnel who
interact directly with our customers, as well as customers, suppliers and manufacturers of the
products that we
distribute.
Our future success is substantially dependent upon the efforts and abilities of members of our existing senior
management, particularly Stanley M. Bergman, Chairman and Chief Executive Officer. In November 2022, Mr.
Bergmans employment agreement was extended through December 31, 2025. Although the Company has an
internal succession plan for its senior leadership team, including Mr. Bergman, the loss of the services of Mr.
Bergman could have a material adverse effect on our business. We do not currently have key man life insurance
42
policies on any of our employees. Competition for senior management is intense, burnout and turn-over rates are
increasing workplace concerns, and we may not be successful in attracting and retaining key personnel.
Additionally, our future revenues and profitability depend on our ability to maintain satisfactory relationships with
qualified sales representatives, service technicians, and other persopersonnel who interact directly with our customers, as
well as customers, suppliers, and manufacturers. If we fail to maintain our existing
relationships with such persons
or fail to acquire relationships with such key persons in the future, our business may
be materially adversely
affected.
Disruptions in the financial markets may materially adversely affect the availability and cost of credit to us.
Our ability to make scheduled payments or refinance our obligations with respect to indebtedness will depend on
our operating and financial performance, which in turn is subject to prevailing economic conditions and financial,
business and other factors beyond our control. Disruptions in the financial markets may materially adversely affect
the availability and cost of credit to us.